top of page

Terms & Conditions

Welcome to Dr Knowles Aesthetics

By booking an appointment, you confirm that you have read, understood, and agreed to abide by the terms and conditions outlined in this document. These terms govern the relationship between you and Dr Knowles Aesthetics and are legally binding

​

Definitions

  • Client/Customer/You/Your/Patients: The individual booking and attending the appointment.

  • The Company/Clinic/We/Us: Refers to Dr Knowles Aesthetics Clinic, its employees, agents, and representatives.

  • Party/Parties: Refers collectively or individually to the Client and The Company.

  • These terms shall be interpreted in accordance with prevailing English Law.

​

​Consultations and Appointments

Timings:

  • Clients must arrive no earlier than the appointment start time.  All necessary paperwork will be sent by email prior to the appointment, this needs to be completed no earlier than 48 hours before your appointment.

  • Late arrivals may result in reduced treatment time or forfeiture of the appointment.

  • Clients arriving more than 15 minutes late will forfeit the appointment and any deposits or fees paid.

  • Dr Knowles Aesthetics will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

​

Client information

  • Clients will be informed of any preparation required before their appointment. Failure to adhere to these guidelines may result in cancellation, reduced treatment time, or additional charges.

  • All clients are required to provide contact details including mobile number, email and date of birth in order to secure an appointment and provide any other necessary information for their appointment.​​

  • All information is treated as confidential and protected in accordance with Data Protection legislation. For more on how your information is stored please see our privacy policy. Patient information will not be shared with third parties other than as required for any prescriptions and you will not receive unsolicited information from us. You can choose to opt-out from our mailing list at any time by unsubscribing. PLEASE NOTE: This may also mean that you will miss out on key information pertaining to your appointments and our clinical operation changes.

​
Suitability for Treatment
  • All patients must complete a Medical History form in the 48 hours run up to or on the day of their appointment and on subsequent visits. This is necessary for the consultation and treatment plan. New patients are seen for consultation first before any treatment is undertaken. Treatment may be provided on the first visit at the Clinic's discretion.

  • As with any medical procedure, a full medical history and facial assessment is required before treatment. If our practitioners feel that on the day of treatment the client is not suitable or would not benefit from the treatment being delivered, the treatment will not go ahead. We strongly encourage all clients to consider all treatments prior to undergoing them and not rush into any decisions. Clients are encouraged to ask as many questions as they need both prior to, and on the treatment day.

  • If you are unwell, please call to discuss and let us know. Many treatments are contraindicated if you are unwell; this includes coronavirus, colds, cold sores or local skin infections.The Doctor reserves the right to refuse treatment at any time, if a client is thought to be unsuitable or that a treatment is not in the best interest.

​​​​

Follow up Appointments

  • Routine review appointments or follow ups are offered for botulinum toxin treatments – at no extra cost – at the 2-4 weeks post your initial treatment only. If you are unable to attend your Anti-Wrinkle Review Appointment at 2-4 weeks post treatment, no additional ‘top up’ will be provided after the 2-4 week review period.

  • Follow-up appointments for any botulinum toxin and dermal fillers can be booked up to 2 to 4 weeks depending on the treatment type.

  • The Doctors will advise if and when all the top ups for botulinum toxin treatments are needed, then our team will arrange this for you. You are responsible for letting the clinic know if you require a top up 2 weeks post treatments. 

  • Follow up appointments and aftercare is provided accordingly to the treatment(s) undertaken. If you are unsure of any of these aspects, please contact the clinic.

 

Children & Young Persons
We do not treat anyone under the age of 18, even with parental or guardian consent.
Please do not bring children to the clinic. Under 18’s are not permitted into the clinic.

Failure to comply will result in immediate cancellation without refund.

​

Payment Terms

 Payment Obligations:
  • All face to face consultations and treatment appointments are subject to a £25 non-refundable deposit to secure the appointment. 
  • This policy applies to any appointments, regardless of whether treatments are administered or deemed unsuitable. If treatment is administered, this amount will be deducted off your treatment cost.

  • The remaining balance must be paid in full on or before the appointment.

  • Failure to make the payment in full prior to the treatment will result in cancellation and forfeiture of any deposits or advance payments.​

​

Accepted Payment Methods:

  • Payments can be made via credit card, debit card, bank transfer or cash. Payment plans via PLIM are also available.

  • All payments are processed securely through SUM-UP, STRIPE, PLIM, or Royal Bank of Scotland. Dr Knowles Aesthetics does not store payment information. Please see their individual polices for more information.

​

Late or Failed Payments:

  • In the event of a failed payment, the appointment will be cancelled, and the outstanding balance must be settled within 7 days.

  • The Company reserves the right to charge interest at a rate of 4% above the Bank of England base rate on overdue amounts, calculated daily from the due date until payment is received.

​

Refunds

  • Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

    • consultation and assessment

    • provision of information and advice

    • safe treatment with evidence based products

    • follow up appointments and aftercare advice and support as appropriate

  • Whilst we aim to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands with the best products tailored to your consultation findings, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.​

  • If you are dissatisfied with any aspect/outcome of the treatment, service, follow up or review appointment we cannot provide a partial or full refund, this applied to packages and individual treatments. For packages, any unspent payments may be kept on account and used towards a future treatment, at the discretion of the clinic. Unspent payments will be decided by the clinic, determined by costs incurred to date. For any package treatments, costs per treatment will be at the full price of individual treatments, not at the reduced package price per treatment amount. 

  • If you are unsatisfied with treatment results post procedure you are responsible for any additional costs which may incur for reversing/dissolving or adding products and doctors time.

​

Cancellations & No-Shows​

Client Cancellations:

  • Clients must provide at least 72 hours written notice to cancel or reschedule an appointment. This can be done via email or phone during normal working hours.

  • Cancellations made less 72 hours before the appointment will incur a 100% charge of the appointment fee. Any prepaid deposits are non-refundable.

  • If you need to cancel or rearrange your appointment, please be aware that the deposit you paid is non-refundable. If you have any specific concerns or need further assistance, feel free to reach out.

  • Note: We do not offer a Covid Isolation Insurance Policy and therefore, the above T&C’s apply for all.

 
No-Shows:

  • Clients who fail to attend their appointment without notice will be charged the full appointment fee using the payment details provided at the time of booking.

​

Company Cancellations:

  • Dr Knowles Aesthetics reserves the right to cancel or reschedule appointments due to unforeseen circumstances, practitioner availability, or force majeure events.

  • Where possible, the Company will notify clients at least 24 hours in advance. However, no liability shall arise for cancellations made without notice.

​

Limitation of Liability

General Limitation:

  • Dr Knowles Aesthetics's liability for claims arising from the provision of services is strictly limited to the total fees paid for the treatment.

  • The Company will not be liable for:

    • Indirect, consequential, or incidental damages.

    • Loss of earnings, business disruption, or other financial losses incurred by the client.

 
Force Majeure:

  • Dr Knowles Aesthetics shall not be held liable for cancellations, delays, or failures caused by events beyond its reasonable control, including pandemics, natural disasters, or government restrictions.

 
Adverse Outcomes:

  • The Company is not responsible for adverse reactions or outcomes where risks were communicated before treatment.

​

Client Consultation Forms

  • All clients must complete a consultation form before treatment. Failure to complete the form or disclose relevant medical history will result in cancellation without refund. Dr Knowles Aesthetics cannot be help responsible for any undisclosed medical information.

  • Clients are responsible for updating Dr Knowles Aesthetics on any changes in health or circumstances.

​

Medical Disclaimer

  • The use of and indications for the products that patients will be treated with will be explained by the practitioner and patients will have the opportunity to have all questions answered to their satisfaction prior to treatment. It is the patient’s responsibility to seek further clarification from their practitioner if questions about the procedure remain, this must be done prior to treatment.

  • Clients will be specifically informed of the following common injection-related reactions: redness, swelling, pain, itching, bruising and tenderness at the treatment site. These reactions are generally described as mild to moderate and typically resolve spontaneously a few days after treatment. These reactions are normal and are to be expected. Again, clients must clarify any doubts with their practitioner prior to treatment.

  • For muscle relaxation injections with Botulinum toxin Type A: Patients will be advised by their practitioner of the expected outcomes and risks associated with this treatment based on the current product Summary of Product Characteristics (SmPC). In particular, practitioner and patient have discussed realistic outcomes regarding the
    onset of action and the duration of effect, together with the potential side effects including those relating to the site of injection and the generalised common and uncommon side effects including headaches, muscle activity disorders (raised eyebrows), feeling of heaviness in the upper part of the face, accumulation of fluid in the eyelids (eyelid oedema), drooping eyelids (eyelid ptosis), inflammation of the eyelid, eye pain, blurred vision, fainting, noises in the ears (tinnitus), nausea, dizziness, muscle twitching, muscle cramps, localised muscle weakness in the face (drooping eyebrow), dry mouth, flu symptoms, influenza, bronchitis, inflammation of the nose and throat, infection and in rare cases, excessive muscle weakness and difficulties in swallowing.

  • The practitioner will also inform clients that depending on the product used, area treated, skin type and the injection technique, the effect of anti-wrinkle treatment typically lasts between 2 and 4 months. In some cases the duration may be shorter or longer. Dr Knowles Aesthetics accepts no responsibility for the effects of treatment lasting longer or shorter than the expected timeframes, and any follow-up treatments will be regarded as a new treatment requiring payment.

  • Other types of reaction are rare, but approximately one in every 10,000 patients treated with a dermal filler has experienced localised allergic reactions after one or more injection treatments. These have usually consisted of swelling and firmness at the treatment site, sometimes affecting the surrounding tissues. Redness, tenderness and rarely acne-like formations have also been reported. These reactions have either started a few days after injection or after a delay of several weeks. They have been described as mild to moderate and self-limiting, with an average duration of two weeks. In rare instances such reactions or lump formations like granulomas have persisted for a number of months. Our practitioners will ensure that clients have been made aware of this before treatment begins, and it is the clients’ responsibility to raise any concerns with their practitioner before treatment commences.

  • Dr Knowles Aesthetics will not be held liable for any side effects caused as a result of safe and proper treatment if prior explanation about the associated risks has been given.

  • On very rare occasions (less than one in 15,000) prolonged firmness, abscess formation or greyish discolouration at the implant site has occurred. These reactions can develop weeks to months following the injections and may persist for several months but normally resolve with time. Even more rarely, the formation of a scab and sloughing (shedding) of tissue at the treatment site has been noted, which could result in a shallow scar.

  • Depending on the product used, area treated, skin type and the injection technique, the effect of dermal filler treatment can last 4 – 12 months. In some cases the duration may be shorter or longer. Follow-up treatment will help to maintain the desired correction. All follow up treatments are treated as a new, separate procedure and will therefore incur further costs in line with those on the Clinics website.

  • In the event of an adverse reaction clients will be advised by their practitioner to seek further help/consultation immediately. Dr Knowles Aesthetics will not be held liable for adverse reactions to treatments.

​

Aftercare

  • Aftercare instructions are provided post-treatment, either verbally, via email or given written literature. . Failure to follow these instructions may impact treatment results, for which Dr Knowles Aesthetics cannot be held liable.

​

Feedback
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via google review

bottom of page